Chloe Glasses

Your privacy

At Spex we are committed to the highest privacy standards. However you choose to interact with us, we will only collect data that is necessary for us to deliver the best possible service and ensure you are reminded about appointments or anything else relevant to your ongoing care.

Personal Information

In addition to your basic contact information (name, date of birth, telephone numbers and your addresses) we will collect other relevant details including current and past health and medication information, your examination results, payment details.

How we use this information

The information we collect about you is used to ensure we provide you with the best and most appropriate products and services. In addition to your ongoing eye care, we will remind you when appointments are due and suggest relevant products or services that we believe would be of interest. We use your contact information to respond to queries from you, and where appropriate your bank details to collect Direct Debit payments as agreed. We may occasionally contact you to ask for your feedback on services we have provided and to offer the opportunity to trial new products.

How and when we may share your Personal Information

Where necessary we may disclose your information to health care professionals including the NHS. We may also pass information to external agencies and organisations, including the police, for the prevention and detection of fraud and criminal activity. Should any claim be made, we may pass your personal information to our insurers and if our business is wholly or partially transferred to a third party, your personal information may be one of the transferred assets.

Personal Information we hold

If any data we hold is inaccurate, this will be corrected promptly on request. In certain circumstances you can request that we erase your data.

Use of Cookies

A cookie is a small text file containing information that a web site transfers to your computer's hard disk for record-keeping purposes. A cookie cannot give us access to your computer or to your personal information. Most web browsers automatically accept cookies; consult your browser's manual or online help if you want information on restricting or disabling the browser's handling of cookies. If you disable cookies, you can still view the information on our web site, but the functionality of certain areas may be reduced.

Privacy Policy Updates

We reserve our right to make any changes and updates to this privacy policy without giving you notice as and when we need to. Our most up to date privacy policy is always available on our website.

Contacting us

Don't hesitate to get in touch with any questions or queries you may have, our team are here to help. You can send us an email or phone one of our stores direct: Clitheroe: 01200 442255 Rawtenstall: 01706 221132 info@spexeyecare.co.uk

Customer Care Policy

If for any reason you feel the need to complain about any aspect of our
service, we ask in the first instance that you contact the practice manager,
who will do their utmost to address your concerns in person.
Alternatively you may email your query or complaint to infor@spexeyecare.co.uk . Or you may write to
The customer services manager
At SPEX Eyecare Centre,
22-24 King Street
Who will investigate your query or complaint and respond fully within 7
working days